Catch unanswered WhatsApp requests with Jira follow-ups
Give requests that still need attention a Jira task before they fall further down the chat list.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Why this helps
Unanswered messages blend into a busy inbox, especially when follow-up depends on remembering who still needs a reply.
- Surface requests that still need an owner or response.
- Create follow-up tasks from recent conversations.
- Keep the review focused on clear outstanding requests.
Setup
Build it in a few focused steps.
- 1Connect 2chat and Jira once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for unanswered requests.
- 3Tell Notis to review recent 2chat conversations and create a Jira task for each clear request that still has no response or next step, including the conversation context and avoiding duplicates when identifiable.
- 4Pick a recurring schedule and choose where run reports should go.
- 5Test with one real recent conversation that contains an unanswered request.
Questions about this workflow
Can the workflow tell whether someone replied?
It depends on the recent conversation data available through 2chat. The instruction should have Notis flag cases where reply status is unclear.
Will scheduled runs create duplicates?
The instruction can ask Notis to check for identifiable existing follow-ups, but a reliable duplicate check depends on the context and Jira data available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Jira. A trigger fires from one place; an action lands in another.
2chat triggers
Jira actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Attachment
Uploads and attaches a file to a jira issue.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Comment
Adds a comment using atlassian document format (adf) for rich text to an existing jira issue.
Add Watcher to Issue
Adds a user to an issue's watcher list by account id.
Assign Issue
Assigns a jira issue to a user, default assignee, or unassigns; supports email/name lookup.
Bulk Create Issues
Creates multiple jira issues (up to 50 per call) with full feature support including markdown, assignee resolution, and priority handling.
Create Issue
Creates a new jira issue (e.g., bug, task, story) in a specified project.
Link Issues
Links two jira issues using a specified link type with optional comment.
Create Project
Creates a new jira project with required lead, template, and type configuration.
Connect any two apps with Notis in the middle.
2chat and Jira, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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