See which customer issues are coming up most
Review a simple recurring count from the issue categories your team records.
Trigger
Recurring schedule
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Action
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Why this helps
Repeated customer problems can stay hidden inside a growing issue log.
- See issue categories with repeat occurrences
- Use existing logged data for a regular review
- Focus discussion on repeated customer pain
Setup
Build it in a few focused steps.
- 1Connect 2chat and Google Sheets once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for issue volume review.
- 3Tell Notis to aggregate issue rows by the existing issue type column and summarize uncategorized rows separately.
- 4Pick a recurring Notis cron trigger and choose where run reports go.
- 5Test with one real example and check that the issue type column is populated.
Questions about this workflow
Does this diagnose the cause of a problem?
No. It counts the categories already in your sheet. Investigation is needed to understand causes.
What happens to rows without a type?
Ask Notis to report them separately so they do not disappear from the review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Google Sheets. A trigger fires from one place; an action lands in another.
2chat triggers
Google Sheets actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
Connect any two apps with Notis in the middle.
2chat and Google Sheets, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Google Sheets.