Give customer issues a clear place to land
Capture what went wrong, who reported it, and what needs attention from a supplied chat.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Append Values to Spreadsheet
Tool to append values to a spreadsheet. use when you need to add new data to the end of an existing table in a google sheet.
Why this helps
Customer problems can disappear into chat history before anyone records them.
- Keep reported problems in one reviewable list
- Capture the customer's wording and context
- Make unresolved issues easier to spot
Setup
Build it in a few focused steps.
- 1Connect 2chat and Google Sheets once in the Notis portal.
- 2Create an automation in Automations, New Automation, and name it for customer issue logging.
- 3Tell Notis to summarize the supplied 2chat issue, preserve useful context, and append one row to the issue log.
- 4Pick the Notis webhook trigger and choose where run reports go.
- 5Test with one real issue message.
Questions about this workflow
Does this create a support ticket?
No. It records the supplied message in Google Sheets. Use the sheet as an issue log for review and follow-up.
Can it assign a priority?
You can ask Notis to suggest a priority from the message, but tell it to mark uncertain cases as needing review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 2chat to Google Sheets. A trigger fires from one place; an action lands in another.
2chat triggers
Google Sheets actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Sheet to Spreadsheet
Adds a new sheet (worksheet) to a spreadsheet. use this tool to create a new tab within an existing google sheet, optionally specifying its title, index, size, and other properties.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Aggregate Column Data
Searches for rows where a specific column matches a value and performs mathematical operations on data from another column.
Append Dimension
Tool to append new rows or columns to a sheet, increasing its size. use when you need to add empty rows or columns to an existing sheet.
Batch get spreadsheet
Retrieves data from specified cell ranges in a google spreadsheet; ensure the spreadsheet has at least one worksheet and any explicitly referenced sheet names in ranges exist.
Batch update spreadsheet
Updates a specified range in a google sheet with given values, or appends them as new rows if `first cell location` is omitted; ensure the target sheet exists and the spreadsheet contains at least one worksheet.
Batch Update Values by Data Filter
Tool to update values in ranges matching data filters. use when you need to update specific data in a google sheet based on criteria rather than fixed cell ranges.
Clear Basic Filter
Tool to clear the basic filter from a sheet. use when you need to remove an existing basic filter from a specific sheet within a google spreadsheet.
Clear spreadsheet values
Clears cell content (preserving formatting and notes) from a specified a1 notation range in a google spreadsheet; the range must correspond to an existing sheet and cells.
Connect any two apps with Notis in the middle.
2chat and Google Sheets, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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