Turn 21risk audit updates into clear WhatsApp follow-up
When an audit update reaches your Notis webhook, send a focused reply that keeps the context and next action together.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Send reply
Send a reply to a specific message in a whatsapp conversation. this creates a contextual reply that shows which message you're responding to. note: the reply will be delivered to the recipient only if they have texted first.
Why this helps
Audit updates can arrive without an obvious next step, forcing someone to reopen the record and reconstruct what changed.
- Start follow-up from a webhook request carrying an audit update.
- Keep the audit context with the WhatsApp reply.
- Call out missing update details instead of filling gaps with guesses.
Setup
Build it in a few focused steps.
- 1Connect 21risk and WhatsApp once in the Notis portal.
- 2Create an automation in Automations, choose a name, and describe the reply outcome in one instruction.
- 3Pick the Notis webhook trigger and choose where run reports should go.
- 4Test with one real audit update delivered to the webhook and inspect the reply.
Questions about this workflow
Does 21risk provide this trigger?
No 21risk trigger event is listed for this workflow. A Notis webhook request starts it, and the request needs to carry the audit update and the context needed for a reply.
What if the webhook request does not include the change details?
Instruct Notis to flag missing information in its run report and avoid inventing audit details or a next step.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link 21risk to Whatsapp. A trigger fires from one place; an action lands in another.
21risk triggers
Whatsapp actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create message template
Create a new message template for the whatsapp business account. templates must be approved by whatsapp before they can be used. templates are required for marketing messages and messages sent outside the 24-hour window.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete message template
Delete a message template from the whatsapp business account. this permanently removes the template and it cannot be recovered. only delete templates that are no longer needed.
Get business profile
Get the business profile information for a whatsapp business phone number. this includes business details like description, address, website, and contact info.
Get media
Get information about uploaded media including a temporary download url. the download url is valid for 5 minutes and can be used to retrieve the actual media file. this is useful for downloading media that was sent to your whatsapp number.
Get media info
Get metadata about uploaded media without generating a download url. this is useful for checking file size, type, and hash without downloading the file. use get media if you need the actual download url.
Get message templates
Get all message templates for the whatsapp business account. templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
Get phone number
Get details of a specific phone number associated with a whatsapp business account.
Get phone numbers
Get all phone numbers associated with a whatsapp business account (waba).
Connect any two apps with Notis in the middle.
21risk and Whatsapp, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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