Connect Zendesk to Desktime
When something happens in Zendesk, Notis takes the next step in Desktime. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Zendesk to Desktime
Start DeskTime tracking when a Zendesk ticket arrives
Begin timing the work as soon as a new Zendesk ticket is created so support effort is captured without manual switching.
Stop DeskTime tracking after a ticket is resolved
End a DeskTime task when a Zendesk ticket reaches your defined resolution point, keeping support records tidy.
Create a DeskTime project for a Zendesk ticket initiative
When a new ticket signals a larger initiative, create a DeskTime project with an optional starter task for organized follow-through.
Review DeskTime employees when a Zendesk user is created
When a new Zendesk user appears, retrieve the DeskTime company roster so you can confirm internal ownership or coverage.
Check DeskTime account context for a new Zendesk contact
Retrieve DeskTime account details when a Zendesk user is created so onboarding reports include timezone and company work settings.
List DeskTime projects during new Zendesk ticket triage
Retrieve active DeskTime projects when a ticket arrives so the next work session can be aligned with the right initiative.
Inspect employee project load for a new Zendesk ticket
Fetch employee project data when a ticket arrives to support workload aware routing and escalation decisions.
Review DeskTime project and app usage for ticket work
Retrieve combined project and application usage for the relevant employee when a new Zendesk ticket needs investigation.
Verify DeskTime availability before a new user handoff
Ping the DeskTime API when a Zendesk user is created so downstream onboarding work starts with a service check.
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Desktime. A trigger fires from one place; an action lands in another.
Zendesk triggers
Desktime actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Project with Optional Task
Tool to create a new project with an optional initial task. use when you need to set up a new desktime project programmatically.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account Details
Tool to retrieve detailed information about the authenticated user's company account. use after confirming the api key is valid to fetch company name, work settings, account timezone, and timestamp.
New User Created
Triggered when a new user is created in Zendesk.
Get All Company Employees
Tool to list all employees in the company, including their roles and statuses. use after confirming valid credentials to fetch the organization’s roster.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Employee Data
Tool to fetch data for all employees within the company. use after verifying the api key is valid.
Get Employee Projects
Tool to retrieve information about projects assigned to employees, including project names, durations, and statuses. use when you need to fetch per-employee project tracking data for a specific date.
Get Employee Projects and Apps
Tool to retrieve an employee's tracked projects and application usage. use when you need combined project/app time data for a given employee and date (defaults to current user and today). example: "get projects and apps for employee 711867 on 2025-07-28."
Get Projects List
Tool to retrieve all active projects for the company, including related tasks. use when you need projects overview after authentication.
Ping DeskTime API
Tool to check the api's availability and confirm the service is operational. use when you need to verify that the desktime api is reachable and responsive.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
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- Full run history with inputs, outputs and traces
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Zendesk and Desktime
Connect any two apps with Notis in the middle.
Zendesk and Desktime, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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