Check project load before routing a new ticket
Route urgent work with visibility into who is already carrying a load.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Employee Projects
Tool to retrieve information about projects assigned to employees, including project names, durations, and statuses. use when you need to fetch per-employee project tracking data for a specific date.
Why this helps
Ticket assignment can overload the same person because current project commitments are hard to see.
- Improve workload aware routing
- Spot overloaded project owners
- Support better escalation choices
Setup
Build it in a few focused steps.
- 1Connect Zendesk and DeskTime once in the Notis portal.
- 2Create a new automation in Automations and name it.
- 3Tell Notis to retrieve employee project data for the relevant date and summarize capacity signals for the new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test the automation with one real ticket.
Questions about this workflow
Does DeskTime provide a capacity score?
No. It provides employee project data; your instruction should define how to interpret it.
Can this route the ticket automatically?
Use the report to guide routing, or specify a routing decision based on the returned data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Desktime. A trigger fires from one place; an action lands in another.
Zendesk triggers
Desktime actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Project with Optional Task
Tool to create a new project with an optional initial task. use when you need to set up a new desktime project programmatically.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Account Details
Tool to retrieve detailed information about the authenticated user's company account. use after confirming the api key is valid to fetch company name, work settings, account timezone, and timestamp.
New User Created
Triggered when a new user is created in Zendesk.
Get All Company Employees
Tool to list all employees in the company, including their roles and statuses. use after confirming valid credentials to fetch the organization’s roster.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Employee Data
Tool to fetch data for all employees within the company. use after verifying the api key is valid.
Get Employee Projects
Tool to retrieve information about projects assigned to employees, including project names, durations, and statuses. use when you need to fetch per-employee project tracking data for a specific date.
Get Employee Projects and Apps
Tool to retrieve an employee's tracked projects and application usage. use when you need combined project/app time data for a given employee and date (defaults to current user and today). example: "get projects and apps for employee 711867 on 2025-07-28."
Get Projects List
Tool to retrieve all active projects for the company, including related tasks. use when you need projects overview after authentication.
Ping DeskTime API
Tool to check the api's availability and confirm the service is operational. use when you need to verify that the desktime api is reachable and responsive.
Connect any two apps with Notis in the middle.
Zendesk and Desktime, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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