Attach Clockify workspace details to ticket triage
Start each support request with the workspace facts your team needs.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Workspace Info
Tool to get details of a specific workspace. use after obtaining the workspace id.
Why this helps
Agents lose time opening Clockify just to confirm workspace identity and settings.
- Cuts context switching
- Confirms workspace identity
- Improves handoff quality
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Clockify once in Notis.
- 2Create an automation named Ticket workspace details.
- 3Tell Notis to retrieve the relevant Clockify workspace information and summarize it beside the ticket context.
- 4Pick the New Zendesk Ticket trigger and choose where reports go.
- 5Test with one real ticket.
Questions about this workflow
What if the ticket does not identify a workspace?
Notis can report that the workspace identifier is missing and ask for it in the run report.
Does this edit the Zendesk ticket?
No. It retrieves Clockify details and delivers a report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Clockify. A trigger fires from one place; an action lands in another.
Zendesk triggers
Clockify actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Client
Tool to add a new client to a workspace. use when you need to create a client in a specific workspace.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Webhook
Tool to create a new webhook in a workspace. use when you want to subscribe to workspace events by registering a callback url.
New User Created
Triggered when a new user is created in Zendesk.
Delete Client
Tool to delete a client from a workspace. use after archiving the client and confirming no associated data exists.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Webhook
Tool to delete a webhook from a workspace. use when you need to remove an existing webhook by its id.
Filter Workspace Users
Tool to filter users in a workspace by advanced criteria. use when you need a paginated, sortable list of workspace users matching multiple filters.
Find All Users On Workspace
Tool to list all users in a workspace. use when you need to retrieve workspace members after confirming the workspace id. example: "find all users on workspace 64a687e29ae1f428e7ebe303."
Find User's Team Managers
Tool to get managers of a user in a workspace. use after confirming workspace and user ids are correct.
Generate New Webhook Token
Tool to generate a new webhook token. use after confirming workspace and webhook ids.
Connect any two apps with Notis in the middle.
Zendesk and Clockify, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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