Find relevant Clockify users for each new ticket
Narrow the workspace roster before assigning attention.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Filter Workspace Users
Tool to filter users in a workspace by advanced criteria. use when you need a paginated, sortable list of workspace users matching multiple filters.
Why this helps
Large workspaces make it hard to identify the right support participant quickly.
- Reduces roster scanning
- Supports focused routing
- Makes triage repeatable
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Clockify once in Notis.
- 2Create an automation named Ticket user filter.
- 3Tell Notis which user criteria to apply using the ticket context and return a concise shortlist.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one real ticket.
Questions about this workflow
Where do the filter criteria come from?
You provide them in the automation instruction, and Notis applies them to the Clockify filter action.
Does filtering assign the ticket?
No. It returns matching Clockify users for review or a later human decision.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Clockify. A trigger fires from one place; an action lands in another.
Zendesk triggers
Clockify actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Client
Tool to add a new client to a workspace. use when you need to create a client in a specific workspace.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Webhook
Tool to create a new webhook in a workspace. use when you want to subscribe to workspace events by registering a callback url.
New User Created
Triggered when a new user is created in Zendesk.
Delete Client
Tool to delete a client from a workspace. use after archiving the client and confirming no associated data exists.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Webhook
Tool to delete a webhook from a workspace. use when you need to remove an existing webhook by its id.
Filter Workspace Users
Tool to filter users in a workspace by advanced criteria. use when you need a paginated, sortable list of workspace users matching multiple filters.
Find All Users On Workspace
Tool to list all users in a workspace. use when you need to retrieve workspace members after confirming the workspace id. example: "find all users on workspace 64a687e29ae1f428e7ebe303."
Find User's Team Managers
Tool to get managers of a user in a workspace. use after confirming workspace and user ids are correct.
Generate New Webhook Token
Tool to generate a new webhook token. use after confirming workspace and webhook ids.
Connect any two apps with Notis in the middle.
Zendesk and Clockify, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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