Find Clockify managers for ticket escalation
Get escalation context before a support issue stalls.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Find User's Team Managers
Tool to get managers of a user in a workspace. use after confirming workspace and user ids are correct.
Why this helps
Escalations slow down when agents must search for the right manager manually.
- Speeds escalation decisions
- Clarifies manager paths
- Reduces interruption-driven searching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Clockify once in Notis.
- 2Create an automation named Ticket escalation manager lookup.
- 3Tell Notis to identify the relevant Clockify user from the ticket context and retrieve that user's team managers.
- 4Pick the New Zendesk Ticket trigger and choose report delivery.
- 5Test with one real escalation ticket.
Questions about this workflow
What if the ticket has no Clockify user identifier?
Notis can report that the identifier is missing so someone can supply it.
Does this notify the manager?
No. It retrieves manager information and reports it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Clockify. A trigger fires from one place; an action lands in another.
Zendesk triggers
Clockify actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Client
Tool to add a new client to a workspace. use when you need to create a client in a specific workspace.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Webhook
Tool to create a new webhook in a workspace. use when you want to subscribe to workspace events by registering a callback url.
New User Created
Triggered when a new user is created in Zendesk.
Delete Client
Tool to delete a client from a workspace. use after archiving the client and confirming no associated data exists.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Webhook
Tool to delete a webhook from a workspace. use when you need to remove an existing webhook by its id.
Filter Workspace Users
Tool to filter users in a workspace by advanced criteria. use when you need a paginated, sortable list of workspace users matching multiple filters.
Find All Users On Workspace
Tool to list all users in a workspace. use when you need to retrieve workspace members after confirming the workspace id. example: "find all users on workspace 64a687e29ae1f428e7ebe303."
Find User's Team Managers
Tool to get managers of a user in a workspace. use after confirming workspace and user ids are correct.
Generate New Webhook Token
Tool to generate a new webhook token. use after confirming workspace and webhook ids.
Connect any two apps with Notis in the middle.
Zendesk and Clockify, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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