Check holidays inside a ticket response window
See calendar constraints before promising a response date.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Holidays In Period
Tool to retrieve holidays in a specific period. use when you need holidays assigned to a user between two dates after confirming the workspace id.
Why this helps
Teams commit to dates without checking the actual working period.
- Supports realistic commitments
- Makes date assumptions visible
- Reduces deadline rework
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Clockify once in Notis.
- 2Create an automation named Response period holiday check.
- 3Tell Notis to use the ticket's stated period and retrieve Clockify holidays within it.
- 4Pick the New Zendesk Ticket trigger and choose report delivery.
- 5Test with one ticket that includes dates.
Questions about this workflow
What if the ticket has no date range?
Notis can report that a period is missing and skip the period lookup.
Does it calculate staffing capacity?
No. It only reports holidays in the supplied period.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Clockify. A trigger fires from one place; an action lands in another.
Zendesk triggers
Clockify actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Client
Tool to add a new client to a workspace. use when you need to create a client in a specific workspace.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Webhook
Tool to create a new webhook in a workspace. use when you want to subscribe to workspace events by registering a callback url.
New User Created
Triggered when a new user is created in Zendesk.
Delete Client
Tool to delete a client from a workspace. use after archiving the client and confirming no associated data exists.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Webhook
Tool to delete a webhook from a workspace. use when you need to remove an existing webhook by its id.
Filter Workspace Users
Tool to filter users in a workspace by advanced criteria. use when you need a paginated, sortable list of workspace users matching multiple filters.
Find All Users On Workspace
Tool to list all users in a workspace. use when you need to retrieve workspace members after confirming the workspace id. example: "find all users on workspace 64a687e29ae1f428e7ebe303."
Find User's Team Managers
Tool to get managers of a user in a workspace. use after confirming workspace and user ids are correct.
Generate New Webhook Token
Tool to generate a new webhook token. use after confirming workspace and webhook ids.
Connect any two apps with Notis in the middle.
Zendesk and Clockify, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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