Bring OneDesk ticket context into every PagerDuty incident
Open an incident with the history you need, not another search task.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Tickets
Tool to retrieve a list of tickets. use when you need to fetch all tickets from onedesk.
Why this helps
Responders lose time hunting through support tickets while production pressure is rising.
- Shortens investigation time
- Surfaces customer context early
- Reduces duplicate searching
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once in the portal.
- 2Create the automation through the portal or by asking Notis in plain language.
- 3Instruct Notis to retrieve OneDesk tickets related to each PagerDuty incident and summarize the useful matches.
- 4Pick the webhook trigger, choose a reporting channel, and test with one live or test incident.
Questions about this workflow
Does this create a new ticket?
No. It retrieves relevant existing OneDesk tickets and reports the context.
Can the incident payload contain the search clues?
Yes. Notis can use incident details such as service, summary, or identifiers supplied in the webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Not just Pagerduty and Onedesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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