Bring OneDesk ticket context into every PagerDuty incident
Open an incident with the history you need, not another search task.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Tickets
Finds tickets by checking items within a specified ID range.
Why this helps
Responders lose time hunting through support tickets while production pressure is rising.
- Shortens investigation time
- Surfaces customer context early
- Reduces duplicate searching
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once in the portal.
- 2Create the automation through the portal or by asking Notis in plain language.
- 3Instruct Notis to retrieve OneDesk tickets related to each PagerDuty incident and summarize the useful matches.
- 4Pick the webhook trigger, choose a reporting channel, and test with one live or test incident.
Questions about this workflow
Does this create a new ticket?
No. It retrieves relevant existing OneDesk tickets and reports the context.
Can the incident payload contain the search clues?
Yes. Notis can use incident details such as service, summary, or identifiers supplied in the webhook.
When this happens · Trigger
Do this · Action
Finds tickets by checking items within a specified ID range.
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Delete an attachment from an item.
Delete Comment
Permanently delete a comment.
Delete Customer
Deletes a OneDesk customer, which may also delete a user with the same ID.
Delete Message
Deletes a OneDesk message by its numeric ID.
Delete Project
Deleting a OneDesk project is unavailable here; use the OneDesk web app.
Delete Requirement
Permanently delete a requirement; this action cannot be undone.
Delete Task
Delete an existing task after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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