Connect PagerDuty incidents with OneDesk issue details
Give every alert a head start with the issue context already in OneDesk.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Issue Details
Tool to retrieve details of a specific issue. use when you have the issue id and need its full details.
Why this helps
The same failure may already have an issue record, but responders rarely have time to locate it manually.
- Avoids duplicate diagnosis
- Improves triage consistency
- Makes prior fixes easier to find
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it.
- 3Describe the outcome: use each PagerDuty incident to find and retrieve the matching OneDesk issue details, then summarize them.
- 4Select the webhook trigger, choose a reporting channel, and test with one incident.
Questions about this workflow
What if no matching issue exists?
Notis can report that no match was found rather than inventing an issue.
Can the lookup use an incident identifier?
Yes. Identifiers included in the webhook can guide the OneDesk lookup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Not just Pagerduty and Onedesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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