Connect PagerDuty incidents with OneDesk issue details
Give every alert a head start with the issue context already in OneDesk.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Issue Details
Retrieves a OneDesk issue’s available details, including its title, status and priority.
Why this helps
The same failure may already have an issue record, but responders rarely have time to locate it manually.
- Avoids duplicate diagnosis
- Improves triage consistency
- Makes prior fixes easier to find
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once.
- 2Create the automation in the portal or ask Notis to create it.
- 3Describe the outcome: use each PagerDuty incident to find and retrieve the matching OneDesk issue details, then summarize them.
- 4Select the webhook trigger, choose a reporting channel, and test with one incident.
Questions about this workflow
What if no matching issue exists?
Notis can report that no match was found rather than inventing an issue.
Can the lookup use an incident identifier?
Yes. Identifiers included in the webhook can guide the OneDesk lookup.
When this happens · Trigger
Do this · Action
Retrieves a OneDesk issue’s available details, including its title, status and priority.
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Delete an attachment from an item.
Delete Comment
Permanently delete a comment.
Delete Customer
Deletes a OneDesk customer, which may also delete a user with the same ID.
Delete Message
Deletes a OneDesk message by its numeric ID.
Delete Project
Deleting a OneDesk project is unavailable here; use the OneDesk web app.
Delete Requirement
Permanently delete a requirement; this action cannot be undone.
Delete Task
Delete an existing task after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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