See customer feedback alongside PagerDuty alerts
Understand who is feeling the incident before the noise takes over.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Feedback Items
Tool to retrieve all feedback items. use when you need to list feedback entries for review.
Why this helps
Founders often learn about customer impact only after the technical response is already underway.
- Adds customer perspective to alerts
- Improves prioritization
- Reduces scattered impact checks
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for one in plain language.
- 3Tell Notis to retrieve relevant OneDesk feedback items whenever a PagerDuty incident arrives and summarize likely customer impact.
- 4Choose the webhook trigger, select a reporting channel, and test with one real alert.
Questions about this workflow
Is feedback deleted or changed?
No. This workflow only retrieves relevant feedback items for review.
Can it run for every service alert?
Yes, if each alert is forwarded to the Notis webhook.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Create Worklog Entry
Tool to create a worklog entry. use after confirming object type, object id, and user id. logs time spent on objects such as tickets, tasks, or projects.
Delete Attachment
Tool to delete a specific attachment. use when you need to remove an existing attachment by its id after confirming its details.
Delete Comment
Tool to delete a specific comment by its id. use when you have confirmed the comment should be removed.
Delete Customer
Tool to delete a customer. use after confirming the customer id before removal. example: {'customer id': '12345'}
Delete Message
Tool to delete a specific message. use when you need to remove an existing message by its id after confirming its details.
Delete Project
Tool to delete a project by its id. use when you need to remove a project from onedesk after confirming it's no longer needed. example: {'project id': 123}
Delete Requirement
Tool to delete a requirement. use when you need to remove a requirement by its id after confirmation. example: {'requirement id': '12345'}
Delete Task
Tool to delete a specific task. use when you need to remove an existing task by its id after confirming its details.
Connect any two apps with Notis in the middle.
Not just Pagerduty and Onedesk. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7 days free trial with 20$ free usage included.
No card. Works with personal or business Onedesk.