See customer feedback alongside PagerDuty alerts
Understand who is feeling the incident before the noise takes over.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Feedback Items
Viewing OneDesk feedback items is unavailable here; use the OneDesk web app.
Why this helps
Founders often learn about customer impact only after the technical response is already underway.
- Adds customer perspective to alerts
- Improves prioritization
- Reduces scattered impact checks
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis for one in plain language.
- 3Tell Notis to retrieve relevant OneDesk feedback items whenever a PagerDuty incident arrives and summarize likely customer impact.
- 4Choose the webhook trigger, select a reporting channel, and test with one real alert.
Questions about this workflow
Is feedback deleted or changed?
No. This workflow only retrieves relevant feedback items for review.
Can it run for every service alert?
Yes, if each alert is forwarded to the Notis webhook.
When this happens · Trigger
Do this · Action
Viewing OneDesk feedback items is unavailable here; use the OneDesk web app.
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Delete an attachment from an item.
Delete Comment
Permanently delete a comment.
Delete Customer
Deletes a OneDesk customer, which may also delete a user with the same ID.
Delete Message
Deletes a OneDesk message by its numeric ID.
Delete Project
Deleting a OneDesk project is unavailable here; use the OneDesk web app.
Delete Requirement
Permanently delete a requirement; this action cannot be undone.
Delete Task
Delete an existing task after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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