Route Support Issues to Asana Automatically
High-priority support ticket? Notis creates an Asana task instantly so your team can start working without context-switching between systems.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Why this helps
Support tickets live in your help desk but action items get missed or duplicated because they're not tracked in Asana.
- All support issues visible in Asana
- No duplicate work or dropped tickets
- Faster response to critical issues
- Unified work queue
Setup
Build it in a few focused steps.
- 1Connect Asana to Notis.
- 2Create automation: 'Support Ticket to Task'. Set trigger to 'Notis Webhook'—Notis generates the URL.
- 3Tell Notis: 'When a ticket webhook arrives with [ticket_id, subject, priority, customer_name], create an Asana task titled [ticket_id]: [subject], add to Support project, and assign to Support Lead.'
- 4Share the webhook URL with your support system (Zendesk, Intercom, Freshdesk, etc).
- 5Create a test support ticket and verify the Asana task appears with ticket details.
Questions about this workflow
Can I route different priorities to different sections?
Yes. Urgent tickets go to [Critical], normal go to [Backlog]—Notis routes based on priority value.
What if the support tool doesn't have native webhook support?
Use Zapier or Make to forward tickets to the Notis webhook URL.
Can I add customer info to the task automatically?
Yes. Notis can embed customer name, email, account status, and lifetime value from your support system.
Will this create duplicate tasks?
Notis checks ticket IDs to prevent duplicates. If the same ticket comes through twice, it updates the existing task.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Hubspot to Asana. A trigger fires from one place; an action lands in another.
Hubspot triggers
Asana actions
Contact Created Trigger
Contact Created Trigger
Add Followers to Task
Tool to add followers to a task in asana. use this tool when you need to add one or more users as followers to a specific task. this will notify them of updates to the task.
Deal Stage UpdatedTrigger
Deal Stage UpdatedTrigger
Add Supporting Relationship to Goal
Tool to add a supporting goal relationship to a goal. use when you want to link a project, task, portfolio, or another goal as a supporting resource to a specific goal in asana.
Add task to section
Adds an existing task to a section, optionally positioning it before or after another task in that section; if no position is specified, the task is added to the end.
Create Allocation
Creates a new allocation. use when you need to schedule or assign a specific amount of a user's time per week to a task or project within a defined period.
Create a project
Creates a new asana project, requiring either a `workspace` or `team` gid for association, and returns the full project details.
Create a tag in a workspace
Creates a new tag, with properties like name and color defined in the request body, within a specific asana workspace (using `workspace gid`); this tag helps categorize tasks, is confined to the workspace, and is not automatically applied to tasks.
Create task in asana with specific details
Creates a new asana task; requires 'workspace', 'parent', or 'projects' for association, and 'followers', 'projects', 'tags' are set only at creation.
Create Attachment for Task
Tool to upload an attachment to a task. use when you need to attach a file to a specific task in asana.
Connect any two apps with Notis in the middle.
Not just Hubspot and Asana. Any combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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