Turn PagerDuty incidents into OneDesk worklogs
Keep the incident timeline and the effort behind it in one place.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Why this helps
After an incident, reconstructing who worked on what is tedious and easy to postpone.
- Preserves response effort automatically
- Reduces post-incident admin
- Creates a dependable operational record
Setup
Build it in a few focused steps.
- 1Connect PagerDuty and OneDesk to Notis once in the portal.
- 2Create an automation in the portal or ask Notis to create it in plain language.
- 3Tell Notis to log each incoming PagerDuty incident and response summary as a OneDesk worklog on the matching object.
- 4Choose the incoming webhook trigger, select a reporting channel, and test with one real incident.
Questions about this workflow
What starts the automation?
A PagerDuty event or custom backend sends an HTTP request to the Notis webhook.
What does OneDesk receive?
Notis interprets the incident context and records a useful worklog entry without manual field mapping.
When this happens · Trigger
Do this · Action
Record time spent on a work item, including hours and completion progress.
Supported Triggers and Actions
Notis builds workflows that link Pagerduty to Onedesk. A trigger fires from one place; an action lands in another.
Pagerduty triggers
Onedesk actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Worklog Entry
Record time spent on a work item, including hours and completion progress.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Attachment
Delete an attachment from an item.
Delete Comment
Permanently delete a comment.
Delete Customer
Deletes a OneDesk customer, which may also delete a user with the same ID.
Delete Message
Deletes a OneDesk message by its numeric ID.
Delete Project
Deleting a OneDesk project is unavailable here; use the OneDesk web app.
Delete Requirement
Permanently delete a requirement; this action cannot be undone.
Delete Task
Delete an existing task after confirming its details.
Connect any two apps with Notis in the middle.
Pagerduty and Onedesk, or any other combination from 1,500+ integrations.
When this happens · Trigger
Do this · Action
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