Keep opted-in contacts current after support conversations
Capture useful contact updates from support without turning every ticket into a marketing signup.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Action
Create or Update Contact
Creates a contact if absent or updates it if already in the list.
Why this helps
Useful changes shared with support can remain trapped in ticket history, leaving opted-in contacts' marketing details stale.
- Use relevant updates from support without manually copying details.
- Keep marketing contact updates limited to people with confirmed consent.
- Avoid creating a new contact when consent or list details are missing.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Emailoctopus once in the Notis portal.
- 2Create an automation in Automations, or tell Notis in plain language from any channel.
- 3Describe the contact details to update from the ticket, and require confirmed marketing consent plus a specified existing list before making changes.
- 4Pick the Zendesk New Ticket trigger for the relevant view and choose where run reports go.
- 5Test with one real ticket where consent and the destination list are known.
Questions about this workflow
Can this workflow infer permission from a support conversation?
No. Marketing consent must be explicitly supplied or recorded. A support request or existing customer relationship is not enough.
What if the ticket does not provide a destination list?
The workflow should report that the list is missing and avoid changing the contact until you provide it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Emailoctopus. A trigger fires from one place; an action lands in another.
Zendesk triggers
Emailoctopus actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Add a new contact to a mailing list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create List
Create a mailing list to organize email contacts.
New User Created
Triggers when a new user is created.
Create Field
Creates a custom field on a mailing list.
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Delete Contact
Permanently delete a contact and its list data; this cannot be undone.
Delete List
Delete a mailing list and all its contacts permanently; this cannot be undone.
Create Tag
Creates a tag on a mailing list for contact organization.
Get All Lists
Retrieve all mailing lists in the account.
Get Recent Campaigns
Retrieves recent campaigns from your EmailOctopus account.
Connect any two apps with Notis in the middle.
Zendesk and Emailoctopus, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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