Honor clear marketing opt-outs from Zendesk tickets
Route a clear request to stop marketing email into an unsubscribe action, with uncertainty surfaced for your review.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Action
Unsubscribe Contact
Unsubscribes a contact from a mailing list while keeping their record.
Why this helps
Opt-out requests buried in support tickets can be easy to miss, especially when support work is already interrupting the day.
- Reduce the chance that a clear opt-out is overlooked.
- Keep the action scoped to the specified list and matching email address.
- Send unclear or non-marketing requests to a report for human review.
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Emailoctopus once in the Notis portal.
- 2Create an automation in Automations, or tell Notis in plain language from any channel.
- 3In one instruction, tell Notis to unsubscribe only when a new ticket clearly requests no marketing email, using the matching address and specified list; report ambiguity without acting.
- 4Pick the Zendesk New Ticket trigger for the relevant view and choose where run reports go.
- 5Test with one real opt-out example and confirm the contact's subscription status.
Questions about this workflow
Will every request to stop email cause an unsubscribe?
No. State that the request must clearly concern marketing email. Ambiguous requests should be reported for review.
Does this delete the contact?
No. Unsubscribe Contact changes subscription status for the associated list; it does not delete the contact.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Emailoctopus. A trigger fires from one place; an action lands in another.
Zendesk triggers
Emailoctopus actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Contact
Add a new contact to a mailing list.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create List
Create a mailing list to organize email contacts.
New User Created
Triggers when a new user is created.
Create Field
Creates a custom field on a mailing list.
New Zendesk Ticket
Triggers when a new ticket is created in a specified view.
Delete Contact
Permanently delete a contact and its list data; this cannot be undone.
Delete List
Delete a mailing list and all its contacts permanently; this cannot be undone.
Create Tag
Creates a tag on a mailing list for contact organization.
Get All Lists
Retrieve all mailing lists in the account.
Get Recent Campaigns
Retrieves recent campaigns from your EmailOctopus account.
Connect any two apps with Notis in the middle.
Zendesk and Emailoctopus, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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