Look up Dub link details for new support tickets
Bring link configuration and performance context into the support moment.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Link Info
Tool to retrieve details of a specific short link from Dub. Use when you need to get comprehensive information about a link including its configuration, targeting settings, and performance metrics.
Why this helps
Agents spend time searching Dub before they can understand which campaign or destination a customer referenced.
- Shorten investigation time
- Surface destination and targeting details
- Improve response accuracy
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dub in Notis.
- 2Create an automation named ticket link context lookup.
- 3Describe that Notis should find the Dub link referenced by each new ticket and return its details.
- 4Choose New Zendesk Ticket and select a report channel.
- 5Run one real ticket through the workflow.
Questions about this workflow
What if the ticket does not identify a link?
Notis can report that the link reference is missing so the case can be handled manually.
Can the result include performance metrics?
Yes. Dub link details can include available configuration and performance information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dub. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Delete Links
Tool to delete multiple short links in bulk from Dub. Use when you need to remove multiple links at once. Maximum of 100 link IDs per request. Non-existing IDs are silently ignored.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Update Links
Tool to update multiple short links in bulk. Use when you need to apply the same updates to multiple links at once by specifying link IDs or external IDs.
New User Created
Triggered when a new user is created in Zendesk.
Create Domain
Tool to add a domain to a Dub workspace. Use when you need to create a new domain for shortening links. The domain must be verified before it can be used for link shortening.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Tag
Tool to create a new tag in Dub. Use when you need to organize links by creating custom tags. Tags help categorize and filter links for better organization.
Delete Domain
Tool to delete a domain from your Dub workspace. Use when you need to permanently remove a domain. The domain must exist and be owned by your workspace.
Delete Tag
Tool to delete a tag from Dub. Use when you need to remove a tag that is no longer needed.
Get Link Info
Tool to retrieve details of a specific short link from Dub. Use when you need to get comprehensive information about a link including its configuration, targeting settings, and performance metrics.
Get Links
Tool to retrieve a paginated list of links for the authenticated workspace. Use when you need to list links with optional filtering by domain, tags, folder, search terms, or user. Supports pagination and sorting for efficient retrieval of large link collections.
Connect any two apps with Notis in the middle.
Zendesk and Dub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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