Track deep link opens connected to support tickets
Tie support conversations to the app entry paths customers actually used.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Track Deep Link Open Event
Tool to track a deep link open event in Dub. Use when you need to record when a user opens your app via a deep link. Supports both direct tracking via deepLink parameter or probabilistic tracking via dubDomain parameter.
Why this helps
Support teams lack a consistent record of how a customer entered the app before opening a ticket.
- Improve journey visibility
- Support better troubleshooting
- Connect tickets to app entry context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dub in Notis.
- 2Create an automation for ticket related deep link tracking.
- 3Describe when Notis should record a Dub deep link open based on the new ticket context and available deep link data.
- 4Pick New Zendesk Ticket and a report channel.
- 5Test with a ticket that includes a deep link reference.
Questions about this workflow
What if the ticket has no deep link data?
Notis can report that tracking was skipped because the required reference was unavailable.
Can tracking use a direct deep link or a Dub domain?
Dub supports direct deepLink tracking or probabilistic tracking through a dubDomain.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dub. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Delete Links
Tool to delete multiple short links in bulk from Dub. Use when you need to remove multiple links at once. Maximum of 100 link IDs per request. Non-existing IDs are silently ignored.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Update Links
Tool to update multiple short links in bulk. Use when you need to apply the same updates to multiple links at once by specifying link IDs or external IDs.
New User Created
Triggered when a new user is created in Zendesk.
Create Domain
Tool to add a domain to a Dub workspace. Use when you need to create a new domain for shortening links. The domain must be verified before it can be used for link shortening.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Tag
Tool to create a new tag in Dub. Use when you need to organize links by creating custom tags. Tags help categorize and filter links for better organization.
Delete Domain
Tool to delete a domain from your Dub workspace. Use when you need to permanently remove a domain. The domain must exist and be owned by your workspace.
Delete Tag
Tool to delete a tag from Dub. Use when you need to remove a tag that is no longer needed.
Get Link Info
Tool to retrieve details of a specific short link from Dub. Use when you need to get comprehensive information about a link including its configuration, targeting settings, and performance metrics.
Get Links
Tool to retrieve a paginated list of links for the authenticated workspace. Use when you need to list links with optional filtering by domain, tags, folder, search terms, or user. Supports pagination and sorting for efficient retrieval of large link collections.
Connect any two apps with Notis in the middle.
Zendesk and Dub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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