Create a Dub follow-up link from every new Zendesk ticket
Give every support request a clear, trackable next step without leaving Zendesk.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Upsert a Link
Tool to create or update a short link in Dub. Use when you need to create a new short link or update an existing one. If the link already exists (matching domain and key), it will be updated; otherwise, a new link will be created.
Why this helps
Support follow-ups get lost when links are created manually across multiple tools.
- Reduce manual link creation
- Keep support follow-ups trackable
- Give agents a repeatable process
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dub once in the Notis portal.
- 2Create an automation and name the support link workflow.
- 3Tell Notis to create a Dub short link for each new ticket using the ticket context and a useful destination.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test the automation with one real ticket.
Questions about this workflow
Can Notis use ticket details when creating the link?
Yes. Tell Notis which ticket context should guide the link name, destination, or tags.
Where do I see failures?
Notis posts run reports to the channel you choose during setup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dub. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dub actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Bulk Delete Links
Tool to delete multiple short links in bulk from Dub. Use when you need to remove multiple links at once. Maximum of 100 link IDs per request. Non-existing IDs are silently ignored.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Bulk Update Links
Tool to update multiple short links in bulk. Use when you need to apply the same updates to multiple links at once by specifying link IDs or external IDs.
New User Created
Triggered when a new user is created in Zendesk.
Create Domain
Tool to add a domain to a Dub workspace. Use when you need to create a new domain for shortening links. The domain must be verified before it can be used for link shortening.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Tag
Tool to create a new tag in Dub. Use when you need to organize links by creating custom tags. Tags help categorize and filter links for better organization.
Delete Domain
Tool to delete a domain from your Dub workspace. Use when you need to permanently remove a domain. The domain must exist and be owned by your workspace.
Delete Tag
Tool to delete a tag from Dub. Use when you need to remove a tag that is no longer needed.
Get Link Info
Tool to retrieve details of a specific short link from Dub. Use when you need to get comprehensive information about a link including its configuration, targeting settings, and performance metrics.
Get Links
Tool to retrieve a paginated list of links for the authenticated workspace. Use when you need to list links with optional filtering by domain, tags, folder, search terms, or user. Supports pagination and sorting for efficient retrieval of large link collections.
Connect any two apps with Notis in the middle.
Zendesk and Dub, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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