Resolve a Dock DID when a Zendesk user is created
Turn a new support user into a clear DID Document review.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Retrieve DID Document
Tool to retrieve a DID Document by its DID. Use after you have a valid DID to resolve and inspect its DID Document.
Why this helps
DID checks are easy to postpone when identity details live outside Zendesk.
- Keep DID checks close to user creation
- Summarize identity metadata for review
- Reduce context switching
Setup
Build it in a few focused steps.
- 1Connect your Zendesk and Dock certs accounts once in Notis.
- 2Create an automation for new user DID reviews.
- 3Tell Notis to retrieve the DID Document for the DID supplied with the new user and summarize it.
- 4Pick New User Created as the trigger and select a report destination.
- 5Test with one real user and a valid DID.
Questions about this workflow
Does this create a DID?
No. It retrieves and summarizes an existing DID Document.
What if no DID is supplied?
The report should identify the missing DID and request it before retrieval.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dock certs. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dock certs actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Dock certs, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Dock certs.