List Dock credentials when a Zendesk ticket arrives
Give support a credential snapshot before the ticket turns into a follow up chain.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve Credentials
Tool to retrieve a list of credential metadata. Use when you need to collect credential details with optional pagination or filtering after authentication.
Why this helps
Credential questions force agents to search Dock manually while the customer waits.
- Prepare investigation context automatically
- Reduce repeated credential searches
- Make ticket triage more consistent
Setup
Build it in a few focused steps.
- 1Connect your Zendesk and Dock certs accounts once in Notis.
- 2Create an automation for credential context on new tickets.
- 3Describe which credential metadata to retrieve based on the ticket and how to summarize it.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket containing a credential reference.
Questions about this workflow
Will it change the Zendesk ticket?
This workflow retrieves Dock data and reports it; it does not update the ticket.
What if the ticket has no credential reference?
The report can flag that the reference is missing for manual triage.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dock certs. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dock certs actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create API Key
Tool to create an API key. Use when you need to generate a new API key with optional alias and IP allowlist.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Webhook
Tool to create a webhook endpoint. Use when you need Dock.io to push event notifications to your service.
New User Created
Triggered when a new user is created in Zendesk.
Delete API Key
Tool to delete a specific API key. Use after confirming the API key's ID via list_api_keys.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Credential
Tool to delete a verifiable credential. Use after confirming the credential is no longer needed.
Delete Tag
Tool to delete a specific tag. Use when you have a tag ID and want to permanently remove it.
Delete Webhook
Tool to delete a specific webhook. Use after confirming the webhook's ID via list_webhooks.
Retrieve API Key
Tool to retrieve details of an API key. Tries single-key endpoint first, then falls back to listing and filtering.
Retrieve API Keys
Tool to list all API keys. Use when you need to retrieve all API keys for the authenticated account.
Connect any two apps with Notis in the middle.
Zendesk and Dock certs, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Dock certs.