Check Dialmycalls readiness for urgent tickets
Know whether your outreach account is ready before coordinating a response.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Account
Tool to retrieve your main account details. use when you need to confirm account id, remaining credits, and status.
Why this helps
Urgent follow up can fail when account status or remaining credits are unknown.
- Surfaces readiness issues early
- Supports faster escalation planning
- Reduces failed outreach attempts
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dialmycalls in Notis once.
- 2Create an automation named Urgent ticket account check.
- 3Tell Notis to retrieve Dialmycalls account status and credits for tickets that need outreach, then summarize any blockers.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one urgent ticket.
Questions about this workflow
Does this send a broadcast?
No. It retrieves account information for planning and review.
What if credits are low?
Notis can report the low balance so your team can decide what to do.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dialmycalls. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dialmycalls actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Access Account
Tool to add a new access (sub) account. use when you need to delegate dialing capabilities to another user after setting up your master account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Contact
Tool to add a contact to your contact list. use when you need to store a new contact's phone (and optional name, email, or group) before sending messages.
New User Created
Triggered when a new user is created in Zendesk.
Add Group
Tool to add a new contact group. use after deciding the group name to organize recipients into groups.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Access Account
Tool to delete an access (sub) account by id. use when removing a sub account after deprovisioning.
Delete Caller ID
Tool to delete a caller id. use when you need to permanently remove an existing caller id no longer in use.
Delete Contact
Tool to delete a contact by id. use when you need to permanently remove a contact from your list.
Delete Group
Tool to delete a contact group by id. use when you need to remove an existing contact group after confirming its id.
Delete Recording
Tool to delete a recording by id. use when you need to permanently remove a custom recording after confirming its recording id.
Connect any two apps with Notis in the middle.
Zendesk and Dialmycalls, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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