Find the Dialmycalls contact for every new ticket
See the outreach record beside the support request before deciding what to do next.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Contact
Tool to retrieve a contact by its unique id. use when you need to fetch details of a specific contact from your account.
Why this helps
Agents waste time switching systems to find the latest contact record.
- Adds contact context to ticket handling
- Shortens lookup time
- Supports more informed follow up
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dialmycalls in Notis once.
- 2Create an automation named Ticket contact lookup.
- 3Tell Notis to find the Dialmycalls contact matching the new Zendesk ticket requester and summarize the result.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one ticket whose requester already exists in Dialmycalls.
Questions about this workflow
What if no contact matches?
Notis can report that no match was found so you can decide whether to add the contact.
Can it search by phone or email?
Instruct Notis to use the identifiers available in the Zendesk ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dialmycalls. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dialmycalls actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Access Account
Tool to add a new access (sub) account. use when you need to delegate dialing capabilities to another user after setting up your master account.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add Contact
Tool to add a contact to your contact list. use when you need to store a new contact's phone (and optional name, email, or group) before sending messages.
New User Created
Triggered when a new user is created in Zendesk.
Add Group
Tool to add a new contact group. use after deciding the group name to organize recipients into groups.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Access Account
Tool to delete an access (sub) account by id. use when removing a sub account after deprovisioning.
Delete Caller ID
Tool to delete a caller id. use when you need to permanently remove an existing caller id no longer in use.
Delete Contact
Tool to delete a contact by id. use when you need to permanently remove a contact from your list.
Delete Group
Tool to delete a contact group by id. use when you need to remove an existing contact group after confirming its id.
Delete Recording
Tool to delete a recording by id. use when you need to permanently remove a custom recording after confirming its recording id.
Connect any two apps with Notis in the middle.
Zendesk and Dialmycalls, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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