Review all collections behind a ticket
Give investigations a single view of the collection jobs already stored.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
View All Collections
Tool to view all collection jobs in detrack. use when you need to retrieve every collection job currently stored.
Why this helps
Broad collection checks take too long when agents gather records manually.
- Centralizes collection records
- Supports thorough investigations
- Reduces manual searches
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Detrack once in Notis.
- 2Create an automation that retrieves all Detrack collections when a ticket requests a complete review.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one investigation ticket.
Questions about this workflow
Is this limited to one customer?
The action returns all collections, so ask Notis to summarize or identify relevant records afterward.
Does it edit collections?
No. It only retrieves the stored collection jobs.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Detrack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Detrack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Collection
Tool to add a new collection in detrack. use after gathering all necessary collection details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete All Collections
Tool to delete all collections in the account. use when you need to purge every collection for a specific date after confirmation.
New User Created
Triggered when a new user is created in Zendesk.
Delete All Deliveries
Tool to delete all deliveries for a specific date. use when you need to purge deliveries in bulk before scheduling new ones.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Delivery
Tool to delete one or more deliveries by date and d.o. number. use after confirming delivery entries to avoid accidental data loss (max 100 items per call).
Edit Delivery
Tool to edit specific deliveries by date and d.o. number. use after confirming delivery identifiers to update their details (max 100 per call).
List Jobs
Tool to list all jobs with optional filters and pagination. use when you need to retrieve jobs by date, status, country, or other criteria.
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
View All Collections
Tool to view all collection jobs in detrack. use when you need to retrieve every collection job currently stored.
Connect any two apps with Notis in the middle.
Zendesk and Detrack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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