Connect Zendesk to Detrack
When something happens in Zendesk, Notis takes the next step in Detrack. Describe what you want in plain English, or start from one of the examples below.
When this happens · Trigger
Do this · Action
Ways Notis can move work from Zendesk to Detrack
Find the Detrack delivery behind a Zendesk ticket
Search Detrack for the delivery referenced in a new Zendesk ticket and return the matching job details.
Review delivery jobs linked to a support ticket
Use a new Zendesk ticket to retrieve relevant Detrack jobs and prepare a concise history for the support team.
Update a Detrack delivery from a Zendesk request
When a ticket asks for a delivery correction, update the identified Detrack job after checking its date and d.o. number.
Remove a delivery only after ticket confirmation
Use a new Zendesk ticket to identify a delivery deletion request and report the record for confirmation before removal.
Prepare a date based delivery purge from Zendesk
Identify a bulk delivery purge request in a new ticket and prepare the specified date for confirmed deletion.
Create a Detrack collection from a Zendesk request
Turn a complete collection request in a new Zendesk ticket into a Detrack collection after checking required details.
Show all deliveries for a date mentioned in a ticket
When a ticket asks about a delivery day, retrieve all Detrack deliveries for that date for quick operational review.
Review every Detrack collection for a support investigation
Use a new Zendesk ticket to retrieve all stored collection jobs when a broad collection review is needed.
Check Detrack vehicles for a Zendesk logistics question
When a ticket asks about fleet availability, retrieve the Detrack vehicle list for the operations team.
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Detrack. A trigger fires from one place; an action lands in another.
Zendesk triggers
Detrack actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Collection
Tool to add a new collection in detrack. use after gathering all necessary collection details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete All Collections
Tool to delete all collections in the account. use when you need to purge every collection for a specific date after confirmation.
New User Created
Triggered when a new user is created in Zendesk.
Delete All Deliveries
Tool to delete all deliveries for a specific date. use when you need to purge deliveries in bulk before scheduling new ones.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Delivery
Tool to delete one or more deliveries by date and d.o. number. use after confirming delivery entries to avoid accidental data loss (max 100 items per call).
Edit Delivery
Tool to edit specific deliveries by date and d.o. number. use after confirming delivery identifiers to update their details (max 100 per call).
List Jobs
Tool to list all jobs with optional filters and pagination. use when you need to retrieve jobs by date, status, country, or other criteria.
Search
Tool to search for deliveries, collections, or vehicles. use after defining search criteria to retrieve matching jobs.
View All Collections
Tool to view all collection jobs in detrack. use when you need to retrieve every collection job currently stored.
Four ways to start an automation.
A trigger is the event that kicks a workflow off. Notis supports four kinds: an event in a connected app, an inbound webhook, a recurring schedule, and soon, your own database.
Integration triggers
Fire when something happens inside a connected app. New Notion page, Stripe charge, Linear issue: any of 1,000+ apps can start a workflow.
Webhook triggers
A unique URL per workflow. Anything that can send an HTTP POST can start an automation, including no-code tools that speak webhooks.
Recurring triggers
Cron-style schedules run a workflow on the clock. Daily standups, hourly syncs, business-hours-only digests: the workhorse of Notis.
Database triggers
Watch a row, query, or threshold in your own database and fire the moment the data changes. Row inserted, value crosses a limit, query starts matching.
Classic automation breaks. AI adapts.
Same triggers and actions, smarter middle. AI handles the fuzziness that breaks traditional Zapier-style workflows the moment a field gets renamed.
Describe it. Notis builds it.
Skip the visual builder. Tell Notis what you want, in plain English. It writes the workflow, you review and deploy.
You · in the Notis Builder
NEW“When a row gets added to the Q4 OKRs Notion database and the status is Blocked, send a Telegram message to the owner with a summary of what's blocking, and ping me if there's no reply within 24 hours.”
Notis built this automation:
Watch every run.
Notis Desktop is Mission Control for your AI automations. See every run, replay, edit, or rewind. Set approval gates so Notis pauses before destructive actions.
- Full run history with inputs, outputs and traces
- Replay any run with edited inputs
- Approval inbox, confirm via chat in one tap
- Audit logs for compliance teams
Automations
Inbox
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1 monthEverything in the box.
Whatever starts the workflow, the platform underneath is the same: a thinking brain, full visibility, and you in control.
AI in the middle
Every step can include an LLM call: summarise, classify, extract, rewrite.
Full observability
Every run, every step, every input, all replay-able from Mission Control.
Human in the loop
Pause for approval. Notis pings you in chat with one-tap approve.
Self-healing
When an API changes shape, Notis adapts the parser. Less midnight fire-fighting.
More ways to connect Zendesk and Detrack
Connect any two apps with Notis in the middle.
Zendesk and Detrack, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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