Check every support draft before it goes out
Catch confusing or off-brand phrasing while the reply is still easy to change.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Chat Completion
Tool to create a chat completion using DeepSeek models (deepseek-chat or deepseek-reasoner). Use when you need to generate AI responses to chat conversations. Supports streaming, tool/function calling, and various parameters to control generation behavior (temperature, max_tokens, etc.).
Why this helps
Fast replies can sound abrupt, unclear, or unlike the way your company normally speaks.
- Protect your support voice
- Catch unclear wording
- Improve customer communication
Setup
Build it in a few focused steps.
- 1Connect Zendesk and DeepSeek once in the Notis portal.
- 2Create an automation describing the tone checks and rewrite guidance.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where review reports should go.
- 5Test with one real ticket and a sample draft.
Questions about this workflow
Where does the draft come from?
Include the draft in the event data or prompt context available to your automation.
Can it rewrite the response?
Yes. Ask for a revised version alongside the review notes.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to DeepSeek. A trigger fires from one place; an action lands in another.
Zendesk triggers
DeepSeek actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Anthropic Message
Tool to create a model response using DeepSeek's Anthropic-compatible API format with support for system prompts, tool calling, streaming, and thinking mode. Use when you need to generate chat completions using the Anthropic Messages API format. Requires base_url='https://api.deepseek.com/anthropic' or metadata base_url ending with '/anthropic'. Supports extended thinking, function calling with tools, and streaming responses. Note: Images and documents are not supported in content blocks.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Chat Completion
Tool to create a chat completion using DeepSeek models (deepseek-chat or deepseek-reasoner). Use when you need to generate AI responses to chat conversations. Supports streaming, tool/function calling, and various parameters to control generation behavior (temperature, max_tokens, etc.).
New User Created
Triggered when a new user is created in Zendesk.
Get User Balance
Tool to get user's current account balance including granted and topped-up balances with detailed breakdown by currency (CNY or USD). Use when you need to check if the user has sufficient balance for API calls or to view detailed balance information.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Models
Tool to list currently available DeepSeek models and provides basic information about each one such as the owner and availability. Use when you need to discover which models are available for API calls.
Connect any two apps with Notis in the middle.
Zendesk and DeepSeek, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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