Fetch exact Datascope records for support
Replace guesswork with the authoritative record behind the identifier in the ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get List Element
Tool to retrieve a specific element from a metadata list by type and ID. Use when you need to fetch detailed information about a specific list element such as locations, products, or other metadata objects.
Why this helps
Agents waste time opening multiple records because the ticket contains only an opaque ID.
- Returns precise record details
- Reduces lookup time
- Prevents identifier mix ups
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Datascope once in the Notis portal.
- 2Create an automation telling Notis to retrieve the Datascope element matching the type and ID in each new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one ticket containing an identifier.
Questions about this workflow
What inputs are needed?
The instruction should provide or extract the Datascope list type and element ID from the ticket.
What happens when the ID is invalid?
Notis can report that no matching element was found so the ticket can be clarified.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Datascope. A trigger fires from one place; an action lands in another.
Zendesk triggers
Datascope actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Location
Tool to create a new location in DataScope with geographic coordinates. Use when you need to register a physical location with name and code identifiers.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All Answers V2
Tool to retrieve last answers from Datascope forms (limit 200 per request). Use when you need to fetch form submissions with optional filtering by form, user, date range, or location. Supports pagination via offset parameter for retrieving additional batches.
New User Created
Triggered when a new user is created in Zendesk.
Get All Answers With Metadata
Tool to retrieve all answers with metadata from the DataScope platform. Returns up to 600 form answers with form metadata, user information, timestamps, and GPS coordinates. Use when you need to fetch submission data with filtering options by form, user, date range, or location.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all list elements
Tool to retrieve all items from a specific metadata list in Datascope. Use when you need to fetch all elements belonging to a particular list type (products, locations, customers, etc.).
Get All Locations
Tool to retrieve all locations configured in the DataScope system. Use when you need to access location data including addresses, coordinates, and company associations.
Get Last Tickets
Tool to retrieve the last 5 tickets (findings) from the DataScope system. Use when you need to view recent tickets or findings.
Get List Element
Tool to retrieve a specific element from a metadata list by type and ID. Use when you need to fetch detailed information about a specific list element such as locations, products, or other metadata objects.
Get Ticket Types
Tool to retrieve available ticket types (findings types) from the DataScope system. Use when you need to access the list of ticket type configurations.
Connect any two apps with Notis in the middle.
Zendesk and Datascope, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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