Resolve operational references before replying
Turn an ID in a customer message into the record details your team needs.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get List Element
Tool to retrieve a specific element from a metadata list by type and ID. Use when you need to fetch detailed information about a specific list element such as locations, products, or other metadata objects.
Why this helps
Support replies are delayed while agents search Datascope manually for the record behind an identifier.
- Shortens identifier searches
- Improves response accuracy
- Reduces internal escalations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Datascope once in the Notis portal.
- 2Create an automation telling Notis to retrieve the Datascope element matching any type and ID found in each new ticket.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where reports go and test with one ticket containing a reference.
Questions about this workflow
What if the ticket has several IDs?
Ask Notis to resolve each identifier separately and label the returned records.
Can it infer an ID from a vague name?
It should report when the exact type or ID is missing instead of guessing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Datascope. A trigger fires from one place; an action lands in another.
Zendesk triggers
Datascope actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Location
Tool to create a new location in DataScope with geographic coordinates. Use when you need to register a physical location with name and code identifiers.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All Answers V2
Tool to retrieve last answers from Datascope forms (limit 200 per request). Use when you need to fetch form submissions with optional filtering by form, user, date range, or location. Supports pagination via offset parameter for retrieving additional batches.
New User Created
Triggered when a new user is created in Zendesk.
Get All Answers With Metadata
Tool to retrieve all answers with metadata from the DataScope platform. Returns up to 600 form answers with form metadata, user information, timestamps, and GPS coordinates. Use when you need to fetch submission data with filtering options by form, user, date range, or location.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all list elements
Tool to retrieve all items from a specific metadata list in Datascope. Use when you need to fetch all elements belonging to a particular list type (products, locations, customers, etc.).
Get All Locations
Tool to retrieve all locations configured in the DataScope system. Use when you need to access location data including addresses, coordinates, and company associations.
Get Last Tickets
Tool to retrieve the last 5 tickets (findings) from the DataScope system. Use when you need to view recent tickets or findings.
Get List Element
Tool to retrieve a specific element from a metadata list by type and ID. Use when you need to fetch detailed information about a specific list element such as locations, products, or other metadata objects.
Get Ticket Types
Tool to retrieve available ticket types (findings types) from the DataScope system. Use when you need to access the list of ticket type configurations.
Connect any two apps with Notis in the middle.
Zendesk and Datascope, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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