Classify Zendesk tickets with Datascope types
Turn vague customer reports into a consistent finding category your operations team can act on.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Ticket Types
Tool to retrieve available ticket types (findings types) from the DataScope system. Use when you need to access the list of ticket type configurations.
Why this helps
Different agents describe the same operational issue with different labels, making trends hard to compare.
- Standardizes issue categories
- Speeds up triage decisions
- Improves reporting consistency
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Datascope once in the Notis portal.
- 2Create an automation that reads each new Zendesk ticket and compares its issue to Datascope ticket types.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel and test with one real ticket.
Questions about this workflow
Does this change the Zendesk ticket automatically?
The automation can recommend a type in its report; any ticket update must be requested explicitly in your instruction and supported by your connected tools.
What if no type matches?
Ask Notis to report that no suitable Datascope type was found and explain the closest options.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Datascope. A trigger fires from one place; an action lands in another.
Zendesk triggers
Datascope actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Location
Tool to create a new location in DataScope with geographic coordinates. Use when you need to register a physical location with name and code identifiers.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get All Answers V2
Tool to retrieve last answers from Datascope forms (limit 200 per request). Use when you need to fetch form submissions with optional filtering by form, user, date range, or location. Supports pagination via offset parameter for retrieving additional batches.
New User Created
Triggered when a new user is created in Zendesk.
Get All Answers With Metadata
Tool to retrieve all answers with metadata from the DataScope platform. Returns up to 600 form answers with form metadata, user information, timestamps, and GPS coordinates. Use when you need to fetch submission data with filtering options by form, user, date range, or location.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get all list elements
Tool to retrieve all items from a specific metadata list in Datascope. Use when you need to fetch all elements belonging to a particular list type (products, locations, customers, etc.).
Get All Locations
Tool to retrieve all locations configured in the DataScope system. Use when you need to access location data including addresses, coordinates, and company associations.
Get Last Tickets
Tool to retrieve the last 5 tickets (findings) from the DataScope system. Use when you need to view recent tickets or findings.
Get List Element
Tool to retrieve a specific element from a metadata list by type and ID. Use when you need to fetch detailed information about a specific list element such as locations, products, or other metadata objects.
Get Ticket Types
Tool to retrieve available ticket types (findings types) from the DataScope system. Use when you need to access the list of ticket type configurations.
Connect any two apps with Notis in the middle.
Zendesk and Datascope, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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