Check Dailybot users when tickets arrive
Use current team context to make support handoffs easier to coordinate.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get All Users
This tool retrieves a list of all users within the organization from dailybot. it doesn't require any input parameters other than authentication. the returned json contains user details including uuid, active status, full name, and organizational data.
Why this helps
Routing breaks down when ticket handling depends on an outdated contact list.
- Improve internal routing context
- Reduce owner lookup time
- Support smoother handoffs
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Dailybot in the Notis portal once.
- 2Create an automation describing how to use the returned user list for ticket context.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose where Notis should report each run.
- 5Test with one real ticket.
Questions about this workflow
Does this assign the Zendesk ticket?
No. It retrieves Dailybot user context for the routing decision.
Can Notis filter the returned users?
Yes, when the returned data contains the attributes you name in the instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Dailybot. A trigger fires from one place; an action lands in another.
Zendesk triggers
Dailybot actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Find User by UUID
This tool allows you to find and retrieve information about a specific user in dailybot. it uses the provided user uuid to lookup the user and returns detailed information including the user's uuid, full name, image, username, occupation, birth date, chat platform data, and organization details.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Find Workflow by Name
This tool allows users to find a specific workflow within dailybot by providing the workflow name. it returns detailed information including the workflow id, workflow name, workflow status, workflow type, created at, and updated at. it is especially useful to locate a workflow before running or modifying it.
New User Created
Triggered when a new user is created in Zendesk.
Get All Users
This tool retrieves a list of all users within the organization from dailybot. it doesn't require any input parameters other than authentication. the returned json contains user details including uuid, active status, full name, and organizational data.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Workflows List
This tool retrieves a list of all workflows that the authenticated user has access to in dailybot. it can be executed independently with only the authentication required, and it supports optional pagination parameters (page, per page) to refine the response.
Give Kudos to Users
This tool allows giving kudos to one or multiple users in dailybot. kudos can be given either on behalf of dailybot or the api key owner.
Send Message
This tool allows sending a message through dailybot to either specific users or channels/rooms. the message can include markdown formatting.
Connect any two apps with Notis in the middle.
Zendesk and Dailybot, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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