Generate troubleshooting guides from Zendesk tickets
Give customers a useful next step while the issue is still fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create PDF Asynchronously
Tool to queue asynchronous PDF generation via webhook. Use when you need to generate a PDF in the background and receive the result via a webhook.
Why this helps
Agents spend time copying symptoms and steps into a separate customer document.
- Speed up first responses
- Make troubleshooting steps reusable
- Reduce repetitive agent writing
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Craftmypdf once in Notis.
- 2Create an automation named Ticket troubleshooting guide.
- 3Tell Notis to create a troubleshooting PDF for new technical tickets, using known symptoms and safe steps and clearly marking unknowns.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real technical ticket.
Questions about this workflow
Can it include internal-only notes?
Ask Notis to exclude internal notes and use only customer-safe information from the ticket.
Can it handle incomplete reports?
Yes. It can identify missing diagnostics and include them as follow-up questions.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Craftmypdf. A trigger fires from one place; an action lands in another.
Zendesk triggers
Craftmypdf actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Editor Session
Tool to create an embeddable editor session URL for a template. Use when you need to embed the PDF editor for a specific template.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create PDF Asynchronously
Tool to queue asynchronous PDF generation via webhook. Use when you need to generate a PDF in the background and receive the result via a webhook.
New User Created
Triggered when a new user is created in Zendesk.
List PDF Templates
Tool to retrieve a paginated list of PDF templates. Use when you need to browse available templates before generating a PDF.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Craftmypdf, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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