Add a prepared knowledge file from a Zendesk ticket signal
Close a knowledge gap as soon as a ticket exposes it.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Upload Knowledge Bank File
Tool to upload a knowledge bank file. Use when you have a file ready to add to Convolo AI's knowledge bank (Enterprise plan only).
Why this helps
Knowledge gaps persist when nobody connects the support signal to the prepared source file.
- Shortens knowledge gap response time
- Links support evidence to documentation
- Reduces manual upload steps
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Convolo ai in Notis.
- 2Create an automation for knowledge bank uploads.
- 3Tell Notis to upload the prepared file when a new ticket identifies the matching knowledge gap, and to report when no file or eligible plan is available.
- 4Choose the Zendesk New Zendesk Ticket trigger.
- 5Select a report channel and test with one ticket and prepared file.
Questions about this workflow
Is this available on every Convolo plan?
The Upload Knowledge Bank File action is for Enterprise plans only.
Does the ticket contain the file automatically?
No. The file must be ready and available to the workflow, so specify how Notis should identify it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Convolo ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Connect any two apps with Notis in the middle.
Zendesk and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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