Keep Convolo character backstories current with ticket evidence
Turn fresh customer context into a more useful character backstory automatically.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Why this helps
Backstories become stale when meaningful support evidence remains trapped in individual tickets.
- Keeps context current
- Improves consistency across conversations
- Updates only supported details
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Convolo ai in Notis.
- 2Create an automation for evidence based backstory updates.
- 3Tell Notis to identify supported backstory changes from each new ticket and update the specified existing character only when its ID is known.
- 4Choose the Zendesk New Zendesk Ticket trigger.
- 5Select a report channel and test with one ticket containing relevant context.
Questions about this workflow
What if no character ID is available?
Ask Notis to report the ticket for review because this action requires a confirmed character ID.
Are unspecified backstory fields changed?
No. The action updates only the fields provided in the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Convolo ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
New User Created
Triggered when a new user is created in Zendesk.
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
Zendesk and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Convolo ai.