Set Convolo core AI settings from ticket context
Translate a new support need into clear core AI settings while the context is fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Why this helps
Important behavior changes get lost when ticket insights stay buried in the support queue.
- Keeps settings tied to real support needs
- Reduces context switching
- Applies consistent operating rules
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Convolo ai in Notis.
- 2Create an automation for core AI setting updates.
- 3Tell Notis to review each new ticket and set core AI settings for the specified existing character when the ticket provides enough evidence.
- 4Choose the Zendesk New Zendesk Ticket trigger.
- 5Choose a report channel and test with one qualifying ticket.
Questions about this workflow
Does the character need to exist first?
Yes. The action sets core AI settings after the character is confirmed to exist.
Can Notis skip uncertain tickets?
Yes. Tell it to report tickets without enough evidence rather than changing settings.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Convolo ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
New User Created
Triggered when a new user is created in Zendesk.
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
Zendesk and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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