Generate a Convolo response draft from a Zendesk ticket
Get a focused response draft while the customer issue is still in view.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
Why this helps
Writing the first response from scratch slows down support and increases the chance of missed context.
- Speeds up first drafts
- Keeps replies grounded in ticket context
- Reduces context switching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Convolo ai in Notis.
- 2Create an automation for response generation.
- 3Tell Notis to pass the new ticket context to the specified existing character and request a response draft for review.
- 4Choose the Zendesk New Zendesk Ticket trigger.
- 5Pick a report channel and test with one real ticket.
Questions about this workflow
Is the response sent to the customer automatically?
This action generates a character response. Sending it through Zendesk requires a separate supported workflow.
Can I request a particular tone?
Yes. Include the desired tone and response constraints in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Convolo ai. A trigger fires from one place; an action lands in another.
Zendesk triggers
Convolo ai actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Character
Tool to create a new character. Use when you have name, voice type, backstory, and optional actions ready.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Define or Update Character Actions
Tool to define or update the list of actions a character can perform. Use when you need to configure or adjust character capabilities before deployment.
New User Created
Triggered when a new user is created in Zendesk.
Evaluate Character Performance
Tool to evaluate a character's performance based on interactions. Use after fetching a conversation session and constructing your prompt.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Generate Starter Conversation
Tool to generate starter conversation suggestions for a character. Use when you need opening or follow-up dialogue lines.
Get Character Response
Tool to generate a response from a ConvAI character based on text or audio input. Use when needing a text or voice reply in an ongoing session.
List Voices
Tool to retrieve the list of available voice types. Use when selecting voices before generating speech.
Set Core AI Settings
Tool to set core AI settings for a character. Use after confirming character existence.
Update Character Backstory
Tool to update a character's backstory. Use when you need to modify the backstory of an existing character after confirming its ID. Only the provided fields will be updated.
Connect any two apps with Notis in the middle.
Zendesk and Convolo ai, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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