Get Contentful space details from a new Zendesk ticket
Replace guesswork with the current Contentful space details your ticket needs.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get space
Retrieves details of a specific space by its id. this action is used to get information about a single space in contentful.
Why this helps
Teams lose time searching Contentful for the space mentioned indirectly in a support request.
- Retrieve current space metadata automatically
- Surface the space version for safe follow up
- Keep support and content teams aligned
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Contentful in Notis once
- 2Create an automation and name it
- 3Tell Notis to identify the space in the ticket and retrieve its details
- 4Pick New Zendesk Ticket as the trigger
- 5Choose a report channel, then test with one real ticket
Questions about this workflow
What if the ticket names more than one space?
Ask Notis to report each plausible space and flag the ambiguity for review.
Why is the version useful?
Contentful requires the current version when a space name is updated.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Contentful. A trigger fires from one place; an action lands in another.
Zendesk triggers
Contentful actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get space
Retrieves details of a specific space by its id. this action is used to get information about a single space in contentful.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List spaces
Lists all spaces that the authenticated user has access to in contentful. this is a fundamental operation needed before performing any other content management actions since most operations require a space id.
New User Created
Triggered when a new user is created in Zendesk.
Update space
Updates the name of a specific space. notes: - the version number is required to ensure you're updating the latest version of the space. - you can get the current version from the sys.version field when fetching space details. - only the name of the space can be updated.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Contentful, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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