Check Contentful spaces for incoming ticket work
Know where a request can live before assigning the next step.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List spaces
Lists all spaces that the authenticated user has access to in contentful. this is a fundamental operation needed before performing any other content management actions since most operations require a space id.
Why this helps
New requests get delayed when nobody knows which Contentful space is available for them.
- Suggest a likely destination space
- Make handoffs easier
- Avoid repeated portal searches
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Contentful in Notis once
- 2Create an automation and name it
- 3Tell Notis to list spaces and compare their names with the requested work in the ticket
- 4Pick New Zendesk Ticket as the trigger
- 5Choose a report channel, then test with one real ticket
Questions about this workflow
Does this verify editorial permissions?
It reports accessible spaces, but the ticket owner should confirm any additional editorial access needs.
Can it create a new space?
No. The available actions only list, retrieve, or rename existing spaces.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Contentful. A trigger fires from one place; an action lands in another.
Zendesk triggers
Contentful actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get space
Retrieves details of a specific space by its id. this action is used to get information about a single space in contentful.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List spaces
Lists all spaces that the authenticated user has access to in contentful. this is a fundamental operation needed before performing any other content management actions since most operations require a space id.
New User Created
Triggered when a new user is created in Zendesk.
Update space
Updates the name of a specific space. notes: - the version number is required to ensure you're updating the latest version of the space. - you can get the current version from the sys.version field when fetching space details. - only the name of the space can be updated.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Contentful, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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