Standardize customer media from day one
Set upload defaults before customer evidence starts arriving.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create Upload Preset
Tool to create a new upload preset. use when defining centralized upload options (tags, formats, transformations, etc.) before asset uploads.
Why this helps
Onboarding teams repeatedly decide how to process the same types of customer media.
- Repeatable onboarding setup
- Consistent transformations
- Fewer configuration decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudinary once.
- 2Create an automation for customer media defaults.
- 3Describe the preset name and options in one instruction.
- 4Pick New User Created and a report channel.
- 5Test with one real user.
Questions about this workflow
Can this reuse a standard preset?
Yes. Ask Notis to use the existing preset when it is already present.
Can different customer types use different presets?
Yes, provide the rule and the available customer detail in the prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudinary. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudinary actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Folder
Tool to create a new asset folder. use when you need to organize assets into nested directories. use after confirming the folder path does not already exist.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Metadata Field
Tool to create a new metadata field definition. use when extending your metadata schema with new fields.
New User Created
Triggered when a new user is created in Zendesk.
Create Trigger
Tool to create a new webhook trigger for a specified event type. use after configuring your webhook endpoint and choosing the event type. example: "create a trigger for uploads to https://example.com/hooks/cloudinary"
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Upload Mapping
Tool to create a new upload mapping folder and url template. use when you need to dynamically map external url prefixes to a cloudinary asset folder before uploading files.
Create Upload Preset
Tool to create a new upload preset. use when defining centralized upload options (tags, formats, transformations, etc.) before asset uploads.
Delete Derived Resources
Tool to delete derived assets. use when you need to remove specific derived assets by their ids. example: "delete derived assets with ids [id1, id2]".
Delete Metadata Field Datasource Entries
Tool to delete datasource entries for a specified metadata field. use when you need to soft-delete (inactivate) specific entries in a field's datasource. example prompt: "delete entries ['color1','color2'] from metadata field 'color id'"
Delete Folder
Tool to delete an empty asset folder. use when the folder is confirmed empty and you need to remove it.
Connect any two apps with Notis in the middle.
Zendesk and Cloudinary, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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