See ticket assets as soon as Zendesk receives a case
Give agents immediate visibility into existing case media.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Resources by Asset Folder
Tool to list assets stored directly in a specified folder. use when you need to view assets in a specific folder without including subfolder contents.
Why this helps
Agents waste time searching Cloudinary before they can understand a new case.
- Faster case triage
- Immediate media visibility
- Less context switching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudinary once.
- 2Create an automation for ticket asset lookup.
- 3Tell Notis which folder path to inspect and how to summarize results.
- 4Choose New Zendesk Ticket and a report channel.
- 5Test with one real ticket.
Questions about this workflow
Does it include nested folders?
The Cloudinary action lists assets directly in the specified folder, so state the exact folder to inspect.
Where is the summary delivered?
Choose any available Notis report channel during setup.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudinary. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudinary actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Folder
Tool to create a new asset folder. use when you need to organize assets into nested directories. use after confirming the folder path does not already exist.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Metadata Field
Tool to create a new metadata field definition. use when extending your metadata schema with new fields.
New User Created
Triggered when a new user is created in Zendesk.
Create Trigger
Tool to create a new webhook trigger for a specified event type. use after configuring your webhook endpoint and choosing the event type. example: "create a trigger for uploads to https://example.com/hooks/cloudinary"
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Upload Mapping
Tool to create a new upload mapping folder and url template. use when you need to dynamically map external url prefixes to a cloudinary asset folder before uploading files.
Create Upload Preset
Tool to create a new upload preset. use when defining centralized upload options (tags, formats, transformations, etc.) before asset uploads.
Delete Derived Resources
Tool to delete derived assets. use when you need to remove specific derived assets by their ids. example: "delete derived assets with ids [id1, id2]".
Delete Metadata Field Datasource Entries
Tool to delete datasource entries for a specified metadata field. use when you need to soft-delete (inactivate) specific entries in a field's datasource. example prompt: "delete entries ['color1','color2'] from metadata field 'color id'"
Delete Folder
Tool to delete an empty asset folder. use when the folder is confirmed empty and you need to remove it.
Connect any two apps with Notis in the middle.
Zendesk and Cloudinary, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Cloudinary.