Open the referenced Cloudinary asset with every new ticket
Give agents the complete asset context behind a customer report.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Resource by Public ID
Tool to get details of a single resource by public id. use when you need full asset, derived, and related info.
Why this helps
Agents lose time switching tools and manually searching for the asset a customer referenced.
- Immediate asset context
- Faster technical diagnosis
- Fewer manual searches
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudinary once.
- 2Create an automation for referenced asset lookup.
- 3Tell Notis to extract the Cloudinary public ID and summarize the returned details.
- 4Select New Zendesk Ticket and a report destination.
- 5Test with a ticket containing a known public ID.
Questions about this workflow
What if no public ID is present?
Ask Notis to report that the ticket has no Cloudinary public ID.
Can it summarize transformations?
Yes, include that request in the prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudinary. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudinary actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Folder
Tool to create a new asset folder. use when you need to organize assets into nested directories. use after confirming the folder path does not already exist.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Metadata Field
Tool to create a new metadata field definition. use when extending your metadata schema with new fields.
New User Created
Triggered when a new user is created in Zendesk.
Create Trigger
Tool to create a new webhook trigger for a specified event type. use after configuring your webhook endpoint and choosing the event type. example: "create a trigger for uploads to https://example.com/hooks/cloudinary"
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Upload Mapping
Tool to create a new upload mapping folder and url template. use when you need to dynamically map external url prefixes to a cloudinary asset folder before uploading files.
Create Upload Preset
Tool to create a new upload preset. use when defining centralized upload options (tags, formats, transformations, etc.) before asset uploads.
Delete Derived Resources
Tool to delete derived assets. use when you need to remove specific derived assets by their ids. example: "delete derived assets with ids [id1, id2]".
Delete Metadata Field Datasource Entries
Tool to delete datasource entries for a specified metadata field. use when you need to soft-delete (inactivate) specific entries in a field's datasource. example prompt: "delete entries ['color1','color2'] from metadata field 'color id'"
Delete Folder
Tool to delete an empty asset folder. use when the folder is confirmed empty and you need to remove it.
Connect any two apps with Notis in the middle.
Zendesk and Cloudinary, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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