Verify Cdr platform status when support reports a failure
Get a service signal quickly so your team knows whether to troubleshoot or communicate an outage.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Health Check
Tool to perform a health check of the cdr platform service. use when you need to verify api and database connectivity and core service status.
Why this helps
Agents lose time deciding whether a customer problem is local or caused by platform health.
- Shorten incident triage
- Confirm connectivity and core service status
- Give support a grounded next step
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cdr platform once in Notis.
- 2Create an automation for ticket based health checks.
- 3Tell Notis to detect service failure language in each new ticket, run a Cdr platform health check, and summarize the result.
- 4Pick New Zendesk Ticket as the trigger and select a report destination.
- 5Test with one real error ticket.
Questions about this workflow
Does this diagnose the customer's whole environment?
No. It checks Cdr platform service, API, and database connectivity.
What if the ticket is unrelated to service health?
Notis can report that no health check was needed based on the ticket content.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cdr platform. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cdr platform actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Get Health Check
Tool to perform a health check of the cdr platform service. use when you need to verify api and database connectivity and core service status.
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Connect any two apps with Notis in the middle.
Zendesk and Cdr platform, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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