Answer carbon removal billing questions without tab switching
Give customers a current explanation of fees and billing thresholds tied to their ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Pricing and Billing Info
Tool to get current pricing, fees, and billing thresholds for carbon removal. use when calculating costs before purchase.
Why this helps
Support replies become inconsistent when pricing rules live in a separate platform.
- Use current billing information
- Standardize support explanations
- Reduce repeated research by agents
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cdr platform once in Notis.
- 2Create an automation for CDR billing answers.
- 3Tell Notis to summarize current pricing, fees, and billing thresholds relevant to each new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real billing question.
Questions about this workflow
Can it answer a ticket with no billing context?
Yes. It can return general current pricing information and note what the ticket does not specify.
Will it change the Zendesk ticket?
No. The action retrieves information for your team to use.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cdr platform. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cdr platform actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CDR Price
Tool to retrieve the cost of carbon dioxide removal. use after specifying cdr methods and amounts to estimate pricing.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Health Check
Tool to perform a health check of the cdr platform service. use when you need to verify api and database connectivity and core service status.
New User Created
Triggered when a new user is created in Zendesk.
Get Pricing and Billing Info
Tool to get current pricing, fees, and billing thresholds for carbon removal. use when calculating costs before purchase.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Post CDR Purchase
Tool to initiate the purchase of carbon dioxide removal credits. use after confirming cost and methods to finalize the order.
Connect any two apps with Notis in the middle.
Zendesk and Cdr platform, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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