Move approved removal requests from Zendesk to purchase
Turn a confirmed customer request into a purchase without retyping the details.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Post CDR Purchase
Tool to initiate the purchase of carbon dioxide removal credits. use after confirming cost and methods to finalize the order.
Why this helps
Approved requests can sit in support queues while operations manually re-enters purchase details.
- Cut re-entry work
- Keep the original request as context
- Start purchases only when confirmation is present
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cdr platform once in Notis.
- 2Create an automation for confirmed removal purchases.
- 3Tell Notis to verify that the new ticket includes explicit approval, method, amount, and any required purchase details, then initiate the CDR purchase.
- 4Pick New Zendesk Ticket as the trigger and choose where reports should go.
- 5Test with one real approved request.
Questions about this workflow
What happens without explicit approval?
Notis does not initiate a purchase and reports that confirmation is required.
Can it infer the amount from a vague request?
No. The amount must be stated in the ticket or supplied by the user.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cdr platform. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cdr platform actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get CDR Price
Tool to retrieve the cost of carbon dioxide removal. use after specifying cdr methods and amounts to estimate pricing.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Health Check
Tool to perform a health check of the cdr platform service. use when you need to verify api and database connectivity and core service status.
New User Created
Triggered when a new user is created in Zendesk.
Get Pricing and Billing Info
Tool to get current pricing, fees, and billing thresholds for carbon removal. use when calculating costs before purchase.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Post CDR Purchase
Tool to initiate the purchase of carbon dioxide removal credits. use after confirming cost and methods to finalize the order.
Connect any two apps with Notis in the middle.
Zendesk and Cdr platform, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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