Triage unknown callers before the first reply
Give agents a clean unknown caller summary without another research tab.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Unknown callers create hesitation and repeated searches when agents need to respond quickly.
- Reduce uncertainty at intake
- Make unknown data explicit
- Speed up first response decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation for unknown caller triage.
- 3Tell Notis to look up the requester's E.164 number and return known business, carrier, reputation, HLR, and FTC complaint data, followed by a clear list of unknowns.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one ticket from an unfamiliar number.
Questions about this workflow
Will this infer identity from partial data?
No. Tell Notis to list unknowns and only summarize fields Callerapi returns.
Can it handle a missing phone number?
Yes. The report can state that caller triage was unavailable because no valid number was supplied.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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