Screen every new ticket requester for phone risk
Start ticket triage with a quick phone signal check from Callerapi.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Spam tickets consume attention when agents must manually research the requester before deciding how to handle them.
- Prioritize legitimate requests faster
- Surface spam signals early
- Keep screening consistent across agents
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation for new ticket requester screening.
- 3Tell Notis to inspect the ticket requester's E.164 phone number with Callerapi, request HLR data, and summarize reputation, carrier, business, and FTC complaints for spam triage.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one real ticket containing a valid requester number.
Questions about this workflow
What if the ticket requester has no phone number?
Tell Notis to report that screening could not run and rely on the ticket details your team provides.
Does this close or delete spam tickets?
No. It provides evidence for your team to decide how to handle the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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