Create a phone evidence brief at ticket creation
Give every new ticket the same small set of phone evidence for faster decisions.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Why this helps
Important phone signals get missed when ticket triage depends on memory and ad hoc searches.
- Standardize ticket intake
- Keep evidence easy to scan
- Reduce missed warning signals
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Callerapi once in the Notis portal.
- 2Create an automation for phone evidence briefs.
- 3Tell Notis to query the requester's E.164 number with Callerapi, include HLR data, and return a compact brief with source values, interpretation, and missing data called out.
- 4Pick New Zendesk Ticket as the trigger and select a report destination.
- 5Test with one real ticket and review the output.
Questions about this workflow
Can this brief replace a full investigation?
No. It is a first pass using Callerapi phone data and should support, not replace, your review.
How should missing data appear?
Ask Notis to label it as unavailable rather than infer a result.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Callerapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Callerapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Phone Number Information
Tool to retrieve detailed information about a specific phone number, including reputation, business and carrier details, and ftc complaints. use when the number is in e.164 format and set hlr=true to include hlr data (adds 1-3 seconds to response).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get User Information
Tool to retrieve information about the authenticated user, including email and credit usage details. use after authentication to fetch credits spent, monthly allocation, and credits left.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Callerapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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